Customer Statement on Coronavirus From Bob Smith Toyota

As a valued guest of Bob Smith Toyota, we are reaching out to let you know that your health and safety are important to us. Like many other organizations, we are doing our part to minimize potential risks regarding the recent developments of the Coronavirus.

Bob Smith Toyota has always taken great pride in our clean and well-run dealership, and we know this is more important than ever right now. In addition to our daily cleaning procedures, we have initiated further protocols at our dealership beyond the normal steps taken during the cold and flu season, such as:

• Increasing the frequency in which high-volume, high-touch areas, including towel dispensers, vanity tops, counters, railings, and door handles are cleaned.
• Adding hand sanitizer throughout the Dealership.
• Requiring our staff to engage in good hygiene by frequently washing their hands with soap and water for at least 20 seconds.
• Communicating with numerous agencies and California New Car Dealers Association, the Crescenta Valley Chamber of Commerce, plus the health departments at the city, state, and federal levels to make sure we receive the latest updates and protocols.
• Distributing critical information to key staff members and business partners to help prevent communicable illnesses throughout this dealership.
• Disinfecting and cleaning guest areas, showroom offices and demo vehicles are throughout the day; These measures include the use of disinfectant cleaning agents with increased frequency.

During this time, we are also committed to taking care of our associates. We have provided them with up-to-the-moment guidance and information so they can keep themselves and their families safe. We’re encouraging sick team members to stay home. Additionally, and out of caution, we’ve temporarily instructed our team to welcome our guests with a friendly greeting but refrain from handshakes and hugs.

As always, our goal at Bob Smith Toyota is to make it easy for you to shop or service whenever you would like. You can visit our Online Storefront on http://BobSmithToyota.com to shop, configure and purchase your new or preowned Toyota and we will deliver it straight to your doorstep at no extra charge. Please call (800) 262-7648 for more information or to schedule an appointment.

Bob Smith Toyota will continue to be here for you, just like we always have.

We appreciate and thank you for your business!

Sincerely,

Pete Smith